Business Assistant Toolbar

 

The Business Assistant Enterprise is a feature-rich desktop toolbar, with user controls to access your telephony service. The toolbar delivers the following features and benefits to users:

 

Business Toolbar Assistant

Features

Description

Answer

Answer Calls

Hold

Place call on hold

Voicemail

Send an incoming call to voicemail. Also dial voicemail by clicking this button when the call line is blank no active calls are present

Blind / Consult Transfer

Blind or consult transfer calls

3-Way Conference

Initiate or end a 3-way conference

End

End a call

Call Line Selector

Selects call line via drop list

Pop-Up Notification

Transfer to Voicemail, End or answer a call

 

Other Features

  • Outbound click-to-dial from Outlook contacts

  • View Live Call History - Last 20 Missed, Received & Dialled Calls

  • Internet Explorer edition allows users to highlight web page number and right-click to dial

  • Call notifications with caller identification from the platform and Microsoft Outlook contacts

  • Basic mouse click call control (answer or soft pickup, end, transfer to voicemail)

  • Add Microsoft Outlook contact vCards for new incoming callers

  • Easily change telephony service settings such as Call Forward Allways, Call Forward No Answer, Call Forward Busy, Do Not Disturb, and Remote Office

  • View group and personal directories

  • User help functions available during any operation with HTML user manual built into the applications