Business Phone Lines

We can provide all types of business phone lines at significantly reduced rates. We can do this without compromising on call quality and reliability of service. When you switch to Phoenix Communications we manage the process of line ordering, installation, service and ongoing billing. We can arrange for new phone lines to be installed, or help you to transfer ownership of your existing phone lines.

 

The service

• Choosing Calls & Lines will cancel all call charges and line rental billing by BT and move the services to Phoenix Communications. You will receive one bill from Phoenix Communications showing line rental and itemised calls rather than two separate bills.

• This will not affect your lines or any of the services you currently have. We will continue to support those services and will itemise these charges on your bill.

How it works

• We will assess your needs and fill in an order form for the phone lines and BT numbers that you want to transfer

• On completion of the order form, we will contact BT on your behalf and instruct them to cancel all line rental and call billing. BT may contact you, via a phone call/ letter at this point to confirm your intention to transfer line rental and call charges

• We will provide you with an effective date. The effective date will be the date you stop being billed line rental and call charges by BT and will start being billed for line rental

• We will continue to support and bill BT Select Services you have set up on the line such as call waiting, call barring etc

• You will receive one bill showing line rental and all call charges making your billing processes simpler. The service is provided at the local BT exchange meaning that no equipment needs to be installed at your premises and no change will occur to your lines

• There is no interruption to your services and you can keep your phone numbers.

Our Commitment to you

• We provide you with 24/7 support and a personal account manager

• We liaise with BT and do all the ordering with BT to switch the service ensuring that there are no service interruptions

• You will receive one fully itemised bill will be provided detailing all line rentals and call charges.

• Any future line issues, orders or disconnections are dealt with by us.

For futher information regarding Wholesale Line Rental (WLR) please visit the OFCOM website www.ofcom.org.uk

 

Business Phone Lines start from £7.50 per Month.

To find out the different types of business phone lines available and how they work, click here

 

Why Use Phoenix?

We use Tier 1 networks to route your call traffic providing consistently high call quality calls. Our rates are substantially lower than BT’s business rates and our service is consistently higher. When you call Phoenix Communications you will always speak to someone who knows you account and understands your business.

 

Want to review your current landline rental costs?

If you would like to find out more about our fixed line services, call 0330 119 0900 or email info@phoenixcommunications.co.uk