Typical PBX Phone System Features

A typical business telephone system can provide hundreds of features and when deciding on a telephone system for your business there are some features that you should consider essential.

All Business telephone systems will provide call transfer and call hold so we have detailed some of the additional phone system features that may also benefit your business.

The features that are commonly used in a business phone system are:

• Auto Attendant: The auto attendant feature provides automatic answering of calls and a voice menu so that your customers and suppliers can be routed to the correct dept/person as quickly as possible.




• Music / Information on Hold: Instead of silence, which many callers will disconnect from, you can play hold music or provide information about your products or services




• Call Forwarding: This helps forward calls from one extension to another, enabling transfer of a call to multiple users within your office environment.




• Voice Mail: Allows callers to leave messages in a voice mail box that users can save and delete.




• Caller Identification: helps track calls from identified and un-identified numbers. Display phones show the phone number of the calling party




• UPS (Backup power supply): A UPS allows the phone system to keep in the event of a power




• Conferencing: If you need to speak to multiple people simultaneously, a conferencing facility is required. Incoming calls can be transferred to specific extensions and a number of callers can be added to a single conference call.




• Mobile Extension: This feature allows external workers to use their mobile phone as an extension of the phone system and can be paired with an internal extension so that both the office extension and mobile will ring at the same time. The mobile worker can transfer calls to other extensions and can even dial into the telephone system and use the business telephone lines to make calls, creating the effect that they are calling from the office. .